Organizational Improvement

“Excellence is not a destination; it is a continuous journey that never ends.” -Brian Tracy

Internal and External Process Mapping

  • Registration
  • Program Guide Production
  • Onboarding
  • Accounts Receivable

Service Systems

  • Customer Experience Assessment
  • Customer Requirements Assessment
  • Communication System
  • Internal Support System Analysis


  • Standard of Care and Maintenance
  • Customer Service Standards
  • Planning and Evaluation Standards
  • Outcome Measures